Shipping policy

Effective Date: [9/6/2025]

Thank you for shopping with Ruviv® Honey Co. We’re committed to delivering your order promptly and with care. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1 business day (Monday–Friday, excluding holidays).

  • Orders placed before 5:00 PM EST will typically ship same day.

  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Methods & Delivery Times

We currently ship to all U.S. addresses, including P.O. Boxes.

Shipping Method Estimated Delivery Time Price
UPS Ground 1–3 business days From $6.99
USPS Priority Mail 2–3 business days From $8.99
USPS First Class Mail (eligible lightweight items only) 3–5 business days From $4.99

 

Delivery time frames are estimates and may vary due to carrier delays, weather, or other factors outside our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
We occasionally offer free shipping promotions — please check the banner or checkout page for current offers.

4. Local Pickup

We currently do not offer local pickup at this time.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your package via the shipping carrier's website. If you have not received a tracking email within 24 hours of placing your order, please check your spam folder or contact us.

6. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

If you realize there is an error after placing your order, contact us immediately at info.ruviv@gmail.com so we can attempt to correct it before the package ships.

7. Lost or Stolen Packages

Ruviv® Honey Co. is not responsible for lost or stolen packages once tracking shows the order as delivered. If your package is missing, please contact the shipping carrier directly to file a claim.

8. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please refer to our [Return & Refund Policy] for instructions on how to request a replacement or refund.

9. International Shipping

We currently ship only within the United States. International shipping is not available at this time.

10. Contact Us

If you have any questions about your shipment, feel free to reach out to us:

Email: info.ruviv@gmail.com

Website: www.ruviv.com