Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.ohvolt@gmail.com. Please note that returns will need to be sent to the following address: 2601 Maury Street, Richmond, VA 23224, USA 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.ohvolt@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.ohvolt@gmail.com.

Last Updated: 9/6/2025

At OhVolt, your satisfaction is our top priority. We stand behind the quality of our honey and want you to be fully satisfied with every purchase.

1. Return Eligibility
Due to the nature of our product (a consumable food item), we can only accept returns under the following conditions:

  • The product arrived damaged, defective, or incorrect

  • You notify us within 7 days of receiving your order

  • The item is unopened, unused, and in its original packaging

We do not accept returns for opened or partially used jars due to health and safety regulations.

2. Damaged or Incorrect Orders
If your order arrives damaged, missing items, or incorrect:

  • Email us at: info.ohvolt@gmail.com

  • Include your order number and clear photos of the issue

  • We will arrange a replacement or offer a full refund as quickly as possible

  • In most cases, you may keep the damaged item

3. How to Request a Return or Refund
To start a return or refund request:

  1. Email us at: info.ohvolt@gmail.com within 7 days of delivery

  2. Include your order number, a brief description of the issue, and photos if applicable

  3. We will respond within 1 business days with next steps

If approved, we’ll provide return instructions (if needed) or process your refund or replacement.

4. Refunds

  • Once your return is received and inspected (if required), we will notify you of the approval status

  • Approved refunds will be processed to your original payment method within 3–5 business days

  • Shipping fees are non-refundable unless the return is due to our error

5. Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank account or credit card statement

  • Contact your bank or payment provider, as it may take time for the refund to post

  • If it’s still missing, contact us at: info.ohvolt@gmail.com

6. Cancellations
Orders can be canceled within 1 hour of placing them, as we often ship the same day.
To request a cancellation, email us at: info.ohvolt@gmail.com with your order number.

7. Exchanges
We do not offer product exchanges unless the item is damaged or incorrect.

8. Contact Us
If you have any questions about returns, refunds, or order issues, contact us at:

Email: info.ohvolt@gmail.com
Website: www.OhVolt.com

Address: OhVolt., 2601 Maury Street, Richmond, VA 23224, USA